If any products delivered are received wrongly or in a damaged condition, the customer has o provide the following details:
1. Name
2. Order number/ID
3. Picture of Goods Received
4. Details of Transcaction
The details are to be emailed to diracosmeticshq@gmail.com with your order number as a subject.
We will review the inquiry and will refund the customer with a replacement product if found that the damage is made by our own carelessness.
Any order cancellation of paid order will be refunded as a store credit with equal value to the total order.